North Vision Trading

REFUND & RETURN POLICY

Last updated: May 4, 2026

Overview

At North Vision Retail, we are committed to ensuring your satisfaction with every purchase. Please read our refund and return policy carefully before placing your order.

Eligibility for Returns

We accept returns within 14 days of the delivery date, provided that:

  • The item is unused, unopened, and in its original packaging
  • The item is non-perishable (food products that have been opened or damaged due to improper storage are not eligible for return)
  • Proof of purchase (order number or receipt) is provided

Non-Returnable Items

  • Opened or consumed food and beverage products
  • Items damaged due to improper handling by the customer
  • Final sale or clearance items
  • Gift cards

How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order:

  • Email: [your email address]
  • WhatsApp: [your WhatsApp number]
  • Business hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Please include your order number, the item(s) you wish to return, and the reason for the return.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.
  • Return address: [Your Return Address, Canada]

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days.

  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable unless the return is due to our error.
  • Processing times may vary depending on your location and financial institution.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

International Orders (Cross-Border)

For orders shipped internationally between Canada and Indonesia:

  • Customs duties, import taxes, and shipping fees are non-refundable.
  • Return shipping for international orders is the customer's responsibility unless the item is defective or incorrect.
  • Refund processing times for international orders may take 10–15 business days due to banking and currency conversion timelines.

Contact Us

For any questions about this policy, please reach out to us:

  • Email: [your email address]
  • WhatsApp: [your WhatsApp number]
  • Website: north-vision-trading.myshopify.com

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